DispatchingThe True Cost of Windshield Time (and How to Cut It)
Every hour a tech spends driving is an hour you cannot bill. Smarter routing turns wasted miles into extra jobs per day.
Theodore Ochsen
Jun 11, 2026
Author
Theodore Ochsen
Founder, Chameleon-CRM
Theodore is the founder of Chameleon-CRM. He writes from real experience running repair shops and thousands of hours building the software that helps service businesses dispatch smarter, retain customers, and grow.
Articles by Theodore
Dispatching
Appliance RepairThe First-Time-Fix Rate: Why It Makes or Breaks Appliance Repair
Every second trip to the same job quietly destroys your margins. Here is how the best appliance repair shops solve the problem on the first visit, every time.
Theodore Ochsen
Jun 9, 2026
HVACHow HVAC Companies Are Increasing Revenue Without Adding More Technicians
The fastest-growing HVAC businesses are not hiring their way to higher revenue. They are squeezing more value out of every truck, every tech, and every customer they already have.
Theodore Ochsen
May 28, 2026
PlumbingFlat-Rate vs Hourly: Which Pricing Model Wins for Plumbers
The way you price changes how customers feel and how much you earn. Here is why most successful plumbers have moved to flat-rate pricing.
Theodore Ochsen
May 22, 2026
DispatchingCut Windshield Time in Half: A Practical Dispatch Optimization Guide
Every hour a technician spends driving is an hour you cannot bill. Here is how smart dispatching reclaims that time and turns it into completed jobs.
Theodore Ochsen
May 14, 2026
Pest ControlRoute Density Is the Hidden Profit Lever in Pest Control
For recurring-service businesses, how tightly you pack routes determines your margins more than almost anything else.
Theodore Ochsen
Apr 8, 2026
General BusinessThe 7 Field Service Metrics That Actually Predict Growth
Skip the vanity metrics. These are the numbers that tell you whether your service business is about to grow or stall.
Theodore Ochsen
Mar 18, 2026
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